EU shipping changes effective from July 1st, 2021
Hello! Thank you for taking the time to read this page!
Recently the EU has made changes to imports / customs and now every order, from any shop outside of the EU, is subject to customs fees. (Regardless of price.) Unfortunately, Moonlume also falls into this category, being in the UK!
At the moment, my EU customers have two options:
A) Continue shopping via my website, but please expect to be charged a customs fee upon your order's arrival by your local shipping company! The fees differ by country, so this is something you'll have to check locally.
B) Shop via my Etsy store - Etsy has made it possible to pay the customs fees as you place an order, potentially saving you what is called a "handling fee" in some countries - a type of processing fee on top of customs.
(This affects my website shop only - no changes to Sticker Club subscriptions.)
I know this isn't an ideal solution, but the EU has made in incredibly difficult for small business owners like myself to sort this out for customers. I will do my best to once again accommodate my website for my EU pals in the future, but at the moment I simply do not have the resources to do so! Thank you for your understanding! ♥
NOTE: Please keep in mind that this notice is for EU ORDERS ONLY! No changes to customs for the rest of the world, we keep on keeping on.