FREE SHIPPING on orders over £20 (UK) / £40 (international)

FAQ

FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes!

What are the shipping prices?

Shipping is calculated by volume, please add items to your cart for shipping to be calculated.

Orders over £20 (UK) / £40 (international) qualify for free shipping!

Where is the order being shipped from?

Birmingham, United Kingdom.

How long will it take for me to get my item?

See our Shipping Policy page (link is at the bottom of this page) for everything about shipping.

Do you accept custom orders?

Not at the moment, sorry!

Something went wrong with my order.

See the Refunds Policy page (link is at the bottom of this page) for everything about refunds. Alternatively, contact me at contact@moonlume.com and I will try my best to help, as every situation is different.

How can I change my address?

If you've ordered something with an incorrect address, please contact me at contact@moonlume.com ASAP quoting your order number. Please keep in mind that I can only change the address if the order hasn't been shipped yet.

Alternatively, if you have an account with us and want to change your address for future orders, you can do this by logging into your account here.

Will my package have a tracking number?

If you select Tracked shipping at checkout, yes. Tracking is not available with Standard shipping or Free shipping.

 

Do you do wholesale?

Please contact me via contact@moonlume.com with more details - items you're interested in, quantities, any deadlines, etc.

I am an influencer, would you be interested in collaborating?

Sure, send your info via the Contact page - I'll have a look and if there's an interest I'll get back to you.

I have a question that isn't answered here.

Please contact me at contact@moonlume.com.