FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
What are the shipping prices?
Shipping is calculated by volume, please add items to your cart for shipping to be calculated.
Where is the order being shipped from?
Birmingham, United Kingdom.
How long will it take for me to get my item?
Orders are shipped ONCE A WEEK on MONDAYS.
After the order is processed, the time it will take for it to reach your address depends on where you are based. All orders are being shipped from the United Kingdom.
United Kingdom: 2-5 business days.
Europe: 7-14 business days.
The rest of the world: 10-21 business days.
Please keep in mind that these are approximate shipping times only, and may be affected by things like weather, strikes and the holiday season. See front page for any news about delays.
Do you accept custom orders?
Not at the moment, sorry!
Something went wrong with my order.
Contact me at firstname.lastname@example.org and I will try my best to help!
How can I change my address?
If you've ordered something with an incorrect address, please contact me at email@example.com ASAP quoting your order number. Please keep in mind that I can only change the address if the order hasn't been shipped yet.
Alternatively, if you have an account and want to change your address for future orders, you can do this by logging into your account in the top right corner.
Will my package have a tracking number?
If you select Tracked shipping at checkout, yes. Tracking is not available with Standard shipping.
I always recommend getting a tracking number, as without one, there will be nothing I can do if something happens to your package! Missing mail is rare, but it can happen.
Do you do wholesale?
Yes! Please contact me via firstname.lastname@example.org with more details - items you're interested in, quantities, any deadlines, etc.
I am an influencer, would you be interested in collaborating?
Sure, send your info via the Contact page - I'll have a look and if there's an interest I'll get back to you.
I have a question that isn't answered here.
Please contact me at email@example.com.