FREE SHIPPING on orders over £20 (UK) / £40 (international)

Shipping policy

Processing times
Normal order processing time is 1-4 days. (Except for pre-order items which will have individual production and processing times.)

Shipping times
Once the order is processed, the time it will take for it to reach your address depends on where you are based. All orders are being shipped from the United Kingdom.

We ship worldwide.

United Kingdom: 2-5 business days.
Europe: 7-14 business days.
The rest of the world: 10-21 business days.

Please keep in mind that these are approximate shipping times only, and may be affected by things like weather, strikes and the holiday season.

Missing items
Missing mail is rare, but unfortunately, it can happen. If your order hasn't reached you in:
- one week (United Kingdom) or
- one month (international)
please contact us at contact@moonlume.com.

Please keep in mind that while we will do what we can to help, we cannot be responsible for missing mail if you have checked out with "Standard shipping" and not "Tracked shipping".

Please see our Refund Policy for more information.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.